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Free on every UK order, no minimum spend. Tracked as standard.
Non-personalised items. Cancel within 14 days of delivery, then return within a further 14 days. Items must be unworn and unwashed. Return postage is paid by the customer.
Personalised items. Made to your specification and exempt from the 14-day right to cancel under regulation 28 of the Consumer Contracts Regulations 2013. Once production begins they cannot be returned for a change of mind or wrong size. You may cancel within 24 hours of ordering if production has not started.
If it is faulty. Your rights under the Consumer Rights Act 2015 apply to everything we sell, personalised included. Reject a faulty, damaged or incorrect item within 30 days for a full refund. We pay return postage, and this covers our errors such as a misspelled date or the wrong initial.
Nothing is pre-made. Your piece is stitched after you order, which is why it takes up to 10 working days before dispatch.
For custom photo orders we first convert your image into an embroidery design and send you a proof. Production time starts once you approve it, so replying quickly gets your parcel out sooner.
Ordering two different sizes? They are still shipped together in one parcel, in recycled packaging.
Some moments don't need words. Our Hold Me Close tee captures the warmth of two people wrapped in each other — a delicate line art embroidery of a couple's embrace, stitched close to your heart.
For your favourite person. 🖤
The kind of gift that says everything without saying a word.
Every piece is cut from 240gsm organic ringspun cotton, garment-washed and pre-shrunk so it holds its shape from the first wear. The fit is relaxed and unisex with a dropped shoulder.
Everything is embroidered to order, so please allow up to 10 working days before your parcel is dispatched. Personalised orders go into production once you have approved your proof.
Delivery is free on all UK orders, with no minimum spend, and every parcel is tracked. We also ship internationally, charged at checkout by destination. Any customs duties or import taxes on international orders are the responsibility of the customer.
You may cancel your order within 14 days of receiving it, then return the item within a further 14 days. Items must be unworn, unwashed and in original condition. Return postage is paid by the customer unless the item is faulty or we sent the wrong thing. Refunds are issued within 14 days of the item reaching us.
Personalised pieces are made to your specification and cannot be resold, so they are exempt from the 14-day right to cancel under regulation 28 of the Consumer Contracts Regulations 2013. Once production has begun they cannot be cancelled, returned or refunded for a change of mind or a wrong size. Please check your size guide and your spelling carefully before approving your proof. You may cancel or amend any order within 24 hours of placing it, provided production has not started.
Your rights under the Consumer Rights Act 2015 apply to everything we sell, including personalised items. If an item arrives faulty, damaged or is not what you ordered, you may reject it within 30 days for a full refund, and we pay the return postage. This covers our mistakes too, including a misspelled date, the wrong initial, or stitching that does not match the proof you approved. Message us on WhatsApp with your order number and a photo and we will put it right.
| 1. Place your order | Choose your colour and size, then add your photo, names, dates or initials at checkout. |
| 2. We prepare a proof | For custom photo orders we convert your image into an embroidery design and send it back for approval. Nothing is stitched until you say yes. |
| 3. Image quality | We colour-correct every image, but we cannot add detail to a low-resolution original. If your photo will not stitch well we will tell you and offer a full refund. |
| 4. Rights in your image | By uploading a photo you confirm you own it or have permission to use it. We cannot stitch copyrighted characters, band or sports logos, or professional photographs without consent. |
| 5. Your photos are deleted | Images are used only to make your order and are deleted 15 days after delivery. We never use customer photographs in our marketing. |
| 6. Buying as a pair | Order two different sizes separately and they still arrive together in one parcel. |
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